Returns, Refunds and Cancellation Policy

You can return any item within 30 days of delivery for a full refund, provided it is unused and in its original packaging.

Contact support at support@omfix.store with your order number. We will confirm the next steps and, where applicable, provide a prepaid return label.

Items must be unused and in their original packaging. Items returned damaged from use, or without original packaging where it was supplied, may not qualify for a full refund.

If an item arrives defective, damaged or is not what you ordered, contact us with your order number and we will arrange a replacement or refund, including any return shipping costs, as required by applicable law.

Refunds are issued to the payment method you used at checkout once the returned item is received and checked. If you paid by a method that cannot receive a refund, we will agree a refund method with you.

If you change your mind before your order has shipped, contact us as soon as possible and we will attempt to cancel it. If the order has already shipped, your statutory right to return the item within the return window applies instead.

Items that have been personalised or custom-made for you, or that are not in a resalable state after opening for hygiene reasons, may not be returnable unless they are faulty. Categories that are non-returnable are identified before you order where they apply.

If you believe a payment made through our checkout was not authorised or was incorrect, contact support@omfix.store first so we can resolve it directly. Your payment provider will also have its own dispute process.

Write to support@omfix.store with the subject "Return" and include your order number.