Customer care

Questions about an order, a product or anything else? Our team replies within one business day, Monday to Saturday.

Email support@omfix.store and include your order number where possible.

Orders are processed within 1–2 business days and typically arrive in 2–5 business days. Delivery is free on orders over UGX 100,000.

Tracking details are emailed as soon as your parcel leaves our warehouse.

Changed your mind? You can return any item within 30 days of delivery for a full refund, provided it is unused and in its original packaging.

Start a return by contacting support with your order number — we will send a prepaid label where applicable. See our full Returns and Refunds Policy.

How do I track my order?

A tracking link is emailed to you as soon as your order ships. You can also find it under Account → Orders.

Which payment methods do you accept?

Payment is handled in the final step of checkout. The payment methods available to you are shown there before you place your order.

Can I change my order after placing it?

Contact us as soon as possible — while an order hasn’t shipped we can usually update it.